In 2012, +Próxima decided they needed a contact center in house. Initially they had 20 agents for their two campaigns of customer service and telemarketing. Sales were $3.5 million dollars per month. They started looking for a software solution which would meet their requirements for: Fast deployment, reliability and minimum management effort. After evaluating different providers, Aheeva was selected.
In April 2008, Phone Marketing elected Asterisk©, a telephone management system stemming from the world of open source and from Linux. Today, Phone Marketing confirms its will to place innovation at the heart of its operator's strategy as a Call Center and value-added Contact Center by selecting the Aheeva solutions. Phone Marketing, a trademark of The Marketingroup for its call center activities, deals with telephone telemarketing and teleservices. Its objective is to consolidate its position of value-added operator while claiming a committed economic model. Phone Marketing operates 4 service platforms from 100 to 250 positions situated in Levallois-Perret ( 92 ), Lyon ( 69 ), Orléans ( 45 ) and Marseille ( 13 ), totaling 840 positions. Phone Marketing is positioned in the top 10 call center administrators.
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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center