FAQ

No. It is a closed, fully commercial application. However, Aheeva leverages Open Source software such as Apache Tomcat, Asterisk, and MySQL.

Yes. You can keep your existing Asterisk deployment. However, Aheeva requires the presence of its own Asterisk IP-PBX, as there are modifications and additions to the standard version, which can work hand in hand with your own Asterisk server.

Yes, it can be used in conjunction with Aheeva. However, Aheeva requires the presence of its own Asterisk IP-PBX, and both can communicate via standard TDM or VoIP protocols.

It is a concurrent licensing model. So it is not the number of agents in total, but the maximum number of simultaneous users.

A wide variety of TDM and VoIP protocols and codecs are supported, such as ISDN, Euro-ISDN, SIP, IAX2, G.711 (a-law and μ-law), G.729A, GSM, etc.

Yes. Both audio + video

Yes. As long as the agent has access to a good internet connection and your network permits external access. The quality of the connection must meet certain requirements in terms of bandwidth, latency, and jitter.

Aheeva CTI, an Apache Tomcat server, a MySQL database,  a record storage server, and the Aheeva softphone.

Yes. Aheeva is developed and tested on the Linux CentOS platform.

Yes. Actually more than one client have successfully deployed Aheeva components in virtualized servers using VMWare environments.