Products - AheevaCCS

Outbound & Predictive dialer

The Aheeva Outbound solution is a flexible tool that allows you to manage optimal outbound campaigns. Our Outbound solution provides: - Multiple dialing modes: progressive, preview, predictive and broadcast - Unlimited number of filters and calling lists which can be modified at any time - Automatic processing of incomplete call results: a...

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Inbound & IVR

The AheevaCCS Inbound solution allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction. Our Inbound solution provides: - Intelligent call distribution thanks to unlimited and personalized routing scripts that you can modify at any time - Access to the Asterisk© IP PB...

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Management

The AheevaCCS solution includes sophisticated management tools that allow you to measure the productivity of each aspect of your contact center by supplying you with complete live or historical data. This information is essential for you to pilot effectively your campaigns, to supervise your agents and to improve the performance of your center. Our too...

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Scripting Tool

Our Scripting tool allows you to set up your telemarketing or services campaigns in a minimum of time and without any programming skills requirements. Developing and modifying your scripts will not require your IT team. Our flexible tool also offers the possibility for advanced users to set up more complex options or functionalities. Our...

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Aheeva SoftPhone

For an optimal use of our solutions and to keep the cost of ownership down, we offer two software-based telephones: the Starphone, the main Aheeva softphone for Windows desktops; and the Aheevaphone, a light thin client softphone that runs in an Internet Explorer browser under Windows. The Starphone provides: - Cost savings on hard phones, ...

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Services

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training.