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ProductsWFM

To make the daily management of your human resources easier, Aheeva has developed a Workforce Management tool.

AheevaINTRADAY provides 5 modules:

- A forecasting module that allows you to import planned data  for your campaigns (calls / AHT / agents)

- A module that allows you to import your work schedules, to make real-time modifications and to create schedules manually without importing any data

- A module that allows you to monitor the real-time adherence: you see current schedules of agents, their current activities ; the adherence calculations enable you to appreciate the performance of the agents in real time, schedules can be edited, adherence reasons can be added, which will affect the adherence calculations ; you define as many alerts as you wish according to your planned activities, schedule the rate of information update

- An Intraday performance module that allows real-time monitoring of call statistics compliance with your forecasts

- A reporting module to generate historical or real-time reports on all the data relating to schedules, adherence, and intraday performance

The benefits:

  • Accurate planning
  • Reduce the complexity of workforce management
  • Overview the status of all the campaign tasks of your intraday staff

  »

You reduce the time-consuming tasks of your workforce managers

 

Product sheet

For more information download the AheevaINTRADAY Product Sheet

 

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Copyright 2014 © Aheeva.com

The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center   Asterisk Contact Center