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ProductsInbound & IVR

The AheevaCCS Inbound solution allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction.

 

Our Inbound solution provides:

- Intelligent call distribution thanks to unlimited and personalized routing scripts that you can modify at any time

- Access to the Asterisk© IP PBX applications such as vocal announcement, language choices or user authentication

- Possibility of establishing the calls' prioritiy based on call conditions and your business rules

- Live management of your queues and call allocation by agent skills or by group

- Web pop-up, from your personal CRM or through our scripting tool, with the customer information as soon as the agent receives the call 

- Management, live supervision  and quality monitoring tools

- Reporting tools and historical data statistics

 

FOCUS on our IVR!

Thanks to our IVR, you can offer your customer a personalized greeting. Customers navigate the vocal menus that collect information and allow them to specify their request or direct their call to the agent who is the most competent to meet their needs.

This function allows for call segmentation through interactive exchanges with the customer while maintaining a high-quality level of customer reception and service.

In addition, the IVR reduces the number of calls to your agents by relieving them of simple information requests such as your address, location or business hours. 

 

The benefits:

  • Defining the business rules that control the distribution of the calls
  • Unlimited personalized scripts to revitalize your routings
  • Customers' inquiries matched with specific agent skills
  • Waiting time reduction and control of every stage of your inbound calls

  »

Increased customer satisfaction and optimized campaigns


 

Routing script

Product sheet

For more information download the AheevaCCS Inbound solution Product Sheet

 

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center   Asterisk Contact Center