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The AheevaCCS solution includes sophisticated management tools that allow you to measure the productivity of each aspect of your contact center by supplying you with complete live or historical data.

This information is essential for you to pilot effectively your campaigns, to supervise your agents and to improve the performance of your center. Our tools allow you a better management and process control.

 

Supervision

Our supervision module provides the campaign manager with a view of all the campaigns through a secure interface, regardless of the location, simply via an Internet connection. Managers can access the operational results in real-time and step in remotely. With our Supervision tool you can: - Oversee your activities from any place with an In...

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Reporting

Reports show you the level of success of every campaign thanks to detailed and complete real-time performance data. They provide you with better management and process control. Our reporting management tool allows you to generate: - Reports by agent or by agent group: information about the various statuses (on-line, break...) - Summaries of...

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Quality monitoring

Thanks to our Quality Monitoring tools, make sure that all your agents have the information, the necessary skills, the attitude and the motivation to allow them to use all their potential for attaining your organization's objectives. Our Quality Monitoring tools include a live listening module, complete audio and video digital recording and an ...

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center   Asterisk Contact Center