|The Aheeva Outbound solution is a flexible tool that allows you to manage optimal outbound campaigns.
Our Outbound solution provides:
- Multiple dialing modes: progressive, preview, predictive and broadcast
- Unlimited number of filters and calling lists which can be modified at any time
- Automatic processing of incomplete call results: abandoned, answering machines, busy signal...
- Blended mode: agent handles inbound/outbound calls
- Regulatory compliance
FOCUS on our Predictive Dialer !
Aheeva Predictive Dialer algorithms allow for maximum customer contacts, in a minimal amount of time, while targeting precise campaign sales and service objectives.
Over dialing parameters allow agents to be constantly busy, released from manual dialing, and long waits between calls.
Constant dialing adjustment that takes into consideration parameters such as the availability of agents, the probability of the calls' outcome and the call duration.
Optimal dialing that takes into account numerous factors, so that the best time to contact your customers can be established, according to available human resources.
Improve the profitability of your contact center
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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center