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ManagementReporting

Reports show you the level of success of every campaign thanks to detailed and complete real-time performance data. They provide you with better management and process control.

 

Our reporting management tool allows you to generate:

- Reports by agent or by agent group: information about the various statuses (on-line, break...)

- Summaries of the various activities by agent or by group of agents (how long the agent was talking with the customer, etc...)

- Specific outbound and inbound campaign reports

- Reports on the calling lists for outbound campaigns (handled callbacks, ended, planned, remaining records)

- Reports on queues

- The call details table allows you to get all the information needed to create your own personalized reports

 

The benefits:

  • Choice of publishing real-time report or on a daily, monthly, annual basis
  • Save time by using our pre-formatted reports
  • Access all the information needed to create other types of reports

  »

Review your success by measuring your performance in detail, in real-time or through historical data

 

Report Ex.

Report Ex.

Report Ex.

Report Ex.

Product sheet

For more information download the AheevaCCS Management solution Product Sheet

 

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Services

Aheeva partners

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center   Asterisk Contact Center