Management - Supervision

Our supervision module provides the campaign manager with a view of all the campaigns through a secure interface, regardless of the location, simply via an Internet connection.

Managers can access the operational results in real-time and step in remotely.


With our Supervision tool you can:

- Oversee your activities from any place with an Internet connection

- Obtain live information on the number of calls, calls waiting in a queue, the number of agents allocated to a given queue, the maximum waiting time, the average waiting time...
The benefits:
  • You manage your contact center even when you are not in the office
  • You check the quality, the productivity and measure the performance of your agents in real-time
  • You can interact with the agents even remotely

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You oversee the quantitative and qualitative real-time return

 

- Check the various status of the agent: ready, in call, or on break...

- Have a real-time view of the number of calling list records processed, the number of remaining records, the number of lines being used ...

- Control the productivity and bring improvements remotely with controlled access and a secure interface

Realtime statistics

Realtime statistics

Realtime statistics

Product sheet

For more information download the AheevaCCS Management solution Product Sheet
Download the document

 

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Services

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training.