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Services Professional services

Aheeva offers a complete range of professional services to back you in delivering your contact center projects. Our experts in technology and in project management can assist you with the following:

  • Set up a complete contact center
  • Integrate the AheevaCCS solution with one of your business-specific applications (CRM, ERP)
  • Help you set up a new outbound campaign
  • Set up a new IVR
  • Optimize your existing scripts to increase customer satisfaction
  • AheevaCCS On-Demand, means on-demand coaching for any task related to the management of your call center (credit hours)

 

Aheeva also offers a continual improvement program. This program allows you to make sure that your teams' skills are up- to-date and that you make optimal use of the AheevaCCS solution.

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training. | Asterisk Contact Center   Asterisk Contact Center