Services - Support

Aheeva support teams are based in Montreal and in Beirut.

You can contact the Aheeva support department by telephone or by e-mail:

Telephone: +1 514 223 2581

E-mail: support@aheeva.com

Aheeva guarantees that a qualified professional will get in touch with the customer within the hour following his service inquiry, to obtain all the information that will be useful to answering the request.

For priority 1 issues, Aheeva will use all the means at its disposal to resolve the problem within 4 hours following the first call.

Note: priority 1 problem is a problem which renders the system totally unproductive or which has a severe impact on the customer' s operations

 

Aheeva guarantees that a qualified professional will get in touch with the customer within the hour following his service inquiry, to obtain all the useful information relative to the request.

For the priority 1 issues, Aheeva will use all the means at their disposal to resolve the problem within 4 hours following his first call.

Noted: a problem of priority 1 is a problem which sets the system totally unproductive or which has a severe impact on the operations of the customer

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training.