Aheeva CCS Training

Course Outline

The Aheeva Contact Center Solution course will cover the following information:

Day 1 - Class Begins at 9:00am

• Architecture and overview of Aheeva CCS
• Zaptel telephony drivers
• Aheeva IP PBX
• Install the Aheeva CCS RPM package
• Running Asterisk

Day 2 - Class Begins at 9:00am

• CCS Manager Overview
• Installation and configuration of Aheeva CCS
• Inbound Setup
• Agents setup
• Routing Scripts

Day 3 - Class Begins at 9:00am

• Outbound Campaign setup
• Predictive campaign setup
• Broadcast campaign setup
• Preview campaign setup

Day 4 - Class Begins at 9:00am

• Review
• Reports overview
• Quality monitoring
• Workforce adherence
• Tracing and troubleshooting

Day 5 - Class Begins at 9:00

• Exam
• Training evaluation