• Maximize efficiency and productivity with comprehensive call management features
• Reduce operating costs by unifying your networks and cutting down on maintenance
• Capitalize on your existing infrastructure by seamlessly integrating non-IP legacy systems
• Customize features to support your specific business

Award-winning Aheeva Contact Center Suite 2.3 uses voice over IP technology to offer extensive functionality while lowering operating costs. Unlike proprietary communication systems, Aheeva CCS is based on open source Asterix® IP-PBX to offer a streamlined solution that is customizable, flexible and scalable. Exceed your expectations today and expand the possibilities for your business tomorrow.

Inbound Call Routing

• Define business rules to control call distribution
• Access all the scripts you need
• Provide voice-assisted self-servicing
• Capture service and productivity data
• Segment your customers
• View live statistics and historical data

Outbound Call Control

• Choose from several dialing modes : predictive, broadcast, progressive and preview
• Target calls by defining unlimited filters
• Customize meaningful call scripts
• Measure success with on-demand reports for specific campaigns

Instrumental Reporting

• Capture valuable detailed information in the database
• Make decisions based on real-time data
• Print reports to suit specific needs

Call Quality Monitoring

• Supervise performance with live monitoring
• Record calls digitally
• Store recorded calls for later review

Workforce Management

• Create as many agent teams and team leaders as needed
• Track and monitor agent teams
• Create, publish and adjust work schedules
• Analyze agent activity by monitoring color-coded displays
• Assess adherence to work schedules based on historical data available in 15-minute increments

Aheevaphone

• Maximize the benefits of Aheeva CCS
• Increase your savings
• Minimize training with a user-friendly interface
• Deploy the new system rapidly
• Replace or work with traditional phones

CTI Command Line

• Watch or remove queued calls

Remote Management

• Access CCS from anywhere using an Internet connection
• Monitor calls
• Run reports
• Watch or remove queued calls with the CTI command line