About Us

Aheeva Technology Inc. is a Canadian company that develops and markets turnkey contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues.

Fully customizable and scalable to accommodate the changing needs of your business, Aheeva’s cost-effective solutions require only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.

Leveraging the strengths of an IP infrastructure, the Aheeva Contact Center Suite enables clients to establish a superior full-service contact center for a fraction of the investment required to operate a traditional telephony switch-based call center.

Aheeva CCS features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools and real-time statistics.

Established in 2000, originally as a consulting firm, Aheeva benefits from the knowledge base of its founders, seasoned IT and Telecommunications professionals. By March 2003, Aheeva discovered Asterisk, the open source PBX/telephony application for Linux.

After researching and thoroughly evaluating the application’s features and capabilities, Aheeva adopted Asterisk technology to develop a call center solution to implement in its own call center, Atelka. Now a successful offshoot, Atelka has offices in Montreal and New Brunswick.

Recognizing the demand for efficient and cost-effective IP-based business communication solutions, Aheeva focused on developing Aheeva CCS – a solution that competes in quality with those of larger international solutions providers – and immediately attracted international attention.

Today, Aheeva enjoys partnerships with innovative leaders in open source technology for business (Digium). Working with partners and VARs around the world, Aheeva is poised to become a leader in developing and providing innovative IP Contact Center Solutions.

Mission

Aheeva is dedicated to providing companies with superior contact center products and solutions, and to exceeding customer expectations.

Aheeva helps companies increase customer satisfaction, boost revenues and reduce costs by delivering efficient, flexible and competitive solutions and consulting services.

Aheeva will continue to innovate and invest in research and development, and ultimately contribute to the advancement of telecommunications technologies.

Values

Innovation and creativity are Aheeva’s foundation, and key to its future. We encourage creative exploration and continuous research and development.

Aheeva is committed to customer satisfaction. We understand the importance of effective communication – it’s our business. Our success is dependent on our customers’ success.

Team spirit is important at Aheeva. By sharing expertise, knowledge and fresh ideas, Aheeva fosters a creative and respectful work environment, essential to our overall success.

Aheeva maintains a global vision and appreciates diversity. Based in multicultural Montreal, Aheeva enjoys diversity among its workforce, provides multilingual services, attends international events and strives to extend its global reach.

Aheeva embraces a sense of community. Proud to contribute to the success of open source technologies, Aheeva fosters relationships with fellow innovators.

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