September 21, 2006

Aheeva releases Version 2.2 of its Asterisk based IP Contact Center Suite

September 21, 2006 (Montreal, Canada) — Aheeva Contact Center Suite (CCS) v2.2 is revolutionizing how contact centers can take advantage of unified technology to increase customer interaction effectiveness and reduce capital and operational costs. Version 2.2 is a fully featured and smarter IP contact center software with improved quality monitoring tools and multilingual graphical user interface available in English, Spanish and French. Resource protection is further enhanced by additional security settings on user privileges and access rights. And yet, Version 2.2 remains a cost-effective solution based on the Asterisk IP-PBX.

Aheeva’s business communication solutions are fully customizable and integrated on a single platform. Aheeva CCS 2.2 requires only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.

The Aheeva call center solution features skills-based routing and queue control for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.

New features include:

• Multilingual graphical interface available in English, Spanish and French
• Support for low bandwidth
• Redesigned system security
• Greater flexibility in quality monitoring
• Improved loading of calling lists
• New calling list details report
• Consolidated financial information
• Real and virtual queue tags on live information panel
• Collapsible menus

Aheeva Technologies

Aheeva, founded in 2000, is a Canadian developer, provider and specialist in contact center solutions. Aheeva discovered Asterisk in March 2003 and adopted this open source technology to develop a solution with inbound capabilities, predictive dialer and quality monitoring tools to implement in its own contact center, Atelka. Aheeva continues to provide efficient and cost-effective business communication solutions that compete in quality with those of larger international solutions providers. Aheeva now attracts international attention. Working with partners and resellers in the United States, Canada, Mexico and the Caribbean, South America, Africa, Europe, Australia, Southeast Asia and India, Aheeva’s business communication solutions are reaching a growing number of clients around the world.

For more information, please contact:
Roger Quirion
www.aheeva.com
+ 1 (514) 223-2581 ext. 2260
+ 1 (866) 348-2581 ext. 2260