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Call Center Software
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November 1, 2005Asterisk™ partner, Aheeva Technology to showcase innovative open source PBX business applications at IP4ITAheeva joins pioneer of open source telephony at IP4IT Conference and Expo™ 2005, November 14-16 in Las Vegas November 1, 2005 (Montreal, Canada) — Aheeva, developer of innovative technology based on open source IP PBX, will join Asterisk developer and sponsor, Digium Inc., at IP.4.IT Conference and Expo™ 2005. Located in Montreal, Canada, Aheeva is a rapidly-expanding global provider of interactive business solutions for contact centers, and is a recognized Asterisk partner. “Asterisk has provided Aheeva with a high-level of quality, and the ability to customize and upgrade inexpensively,” explains Georges Karam, Aheeva’s CEO. “Aheeva is now able to compete with both the quality of big telecom companies, as well as the price of contact centers in low-wage areas like India, Pakistan, and South America, saving their money on hardware and software instead of wages.” Aheeva discovered Asterisk in March 2003, and following thorough research and evaluation, adopted Asterisk technology to develop a call center solution, with inbound capabilities, predictive dialer and quality monitoring tools to implement in its own contact center, Atelka. In-house expertise and testing ground allowed Aheeva to fine-tune the application and later develop an effective workforce management solution, also based on Asterisk. Today, Atelka has grown to 400 seats and counting, with offices in Montreal and St. John, New Brunswick. “Some prospective clients are afraid because it's open source," adds Mr. Karam. "But open source products can be faster and more reliable, because we have a great community of users contributing to these solutions."
Aheeva to present at IP.4.IT
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