Streamline the modular Aheeva CCS system to best fit your business needs. Select only the features and functionality you need for a fast, cost-effective initial implementation. Accommodate growth by adding functionality and licenses as needed.

For maximum savings and rapid deployment, take advantage of Aheeva Softphone. Designed with call center agents in mind, Aheeva Softphone provides an inexpensive way for businesses to get up and running with VoIP quickly. Aheeva Softphones run on your computer and provide all the features and functionality of regular phones with additional functionality. By turning your laptop into a telephone, Aheeva Softphone allows you to make calls from anywhere you have an Internet connection. If you prefer to implement VoIP phones later, Aheeva CCS also works with regular phones.

Customers want fast, efficient service from knowledgeable agents. By using Interactive Voice Prompts (IVR) and pre-defined criteria, you can accurately route calls to the best available agent, eliminating transfers and delays. When one of your agents receives a call, the customer’s information is displayed on screen, allowing the agent to immediately focus on the customer’s needs without wasting time pulling up the file. Pre-written scripts guide your agents through up-selling and cross-selling at strategic moments.

Increase the profitability of your telemarketing campaigns by controlling all aspects of your outbound calls. Built-in flexible filters and actions help you create the best prospect list for each campaign. Multiple dialing methods keep agents busy without leaving calls abandoned. Reports show you the success of each campaign with complete information about callbacks and remaining numbers.

Assess the productivity of every aspect of your call center business based on complete, current data. Review detailed, comprehensive performance measures in real time or on printed reports. Use sales history and trends to anticipate and prepare for significant changes in consumer buying patterns and to discover new opportunities ahead of your competition.

Ensure that all of your agents have the information, skills, attitude and motivation to use their full potential to achieve your objectives. Live monitoring allows you to provide ‘whisper’ coaching for new agents or difficult situations. Recorded monitoring supplies a valuable source of information to prove compliance, resolve disputes, and evaluate training.

Aheeva CCS is web-based, making your business available wherever you are with a laptop and an Internet connection. Monitor business activity and make adjustments easily, as if you were on-site.

Build a more efficient and profitable organization by using Aheeva CCS tools to generate more revenue while reducing costs.