Outbound
Optimize the Profitability of Telemarketing Campaigns
Automatically target the ideal customers and connect them to your best agents with intelligent outbound call management.
Increase the profitability of your telemarketing campaigns by controlling all aspects of your outbound calls. Built-in flexible filters and actions help you create the best prospect list for each campaign. Multiple dialing methods keep agents busy without leaving calls abandoned. Reports show you the success of each campaign with complete information about callbacks and remaining numbers.
Create the best prospect list for each campaign with built-in flexible filters and actions.
| - Control every element of your outbound telemarketing campaigns
- Automate the dialer to adjust to customer and agent availability
- Change any element of the campaign to maximize results
- Reach customers quickly
- Run multiple customized campaigns
Keep agents busy without leaving calls abandoned with multiple dialing methods.
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Maximize agent productivity with predictive dialing. Automatically adjust the dialing frequency according to agent availability, number of customers and the abandoned rate.
Reach customers quickly by sending a message to a list of numbers with broadcast dialing. The dialer delivers pre-recorded messages to live customers, answering machines and voice mail.
Compensate for limited agent availability with progressive dialing. The dialer only dials when an agent is free.
Improve personalized contacts and business to business campaigns with preview dialing. Agents are prepared with the customer file open and confirm when they are ready.
Control the interval between calls, the number of times the dialer tries to reach a customer and other campaign settings.
Select the best potential numbers with intelligent filtering and actions, for example by specifying an area code or gender.
Eliminate unnecessary calls to customers who do not wish to be contacted, and to out-of bounds numbers such as emergency services, police stations and hospitals.
Assign the best agents to achieve specific campaign objectives based on sales, service or specific product knowledge.
- Personalize contacts to suit different contexts
- Increase up-selling and cross-selling success by guiding the agent through the call
- Reduce training time
- Improve consistency and quality of messages
Track completed call backs, scheduled callbacks, and remaining numbers.
