Outbound

Optimize the Profitability of Telemarketing Campaigns

Automatically target the ideal customers and connect them to your best agents with intelligent outbound call management

Get Tomorrow’s Answer Today

Control every element of your outbound telemarketing campaigns
Automate the dialer to adjust to customer and agent availability
Change any element of the campaign to maximize results
Reach customers quickly
Run multiple customized campaigns

Increase the profitability of your telemarketing campaigns by controlling all aspects of your outbound calls. Built-in flexible filters and actions help you create the best prospect list for each campaign. Multiple dialing methods keep agents busy without leaving calls abandoned. Reports show you the success of each campaign with complete information about callbacks and remaining numbers.

Aheeva Contact Center Suite 2.3
Outbound Call Routing

Choose from several dialing modes

Maximize agent productivity with predictive dialing. Automatically adjust the dialing frequency according to agent availability, number of customers and the abandoned rate.

Reach customers quickly by sending a message to a list of numbers with broadcast dialing. The dialer delivers pre-recorded messages to live customers, answering machines and voice mail.

Compensate for limited agent availability with progressive dialing. The dialer only dials when an agent is free.

Improve personalized contacts and business to business campaigns with preview dialing. Agents are prepared with the customer file open and confirm when they are ready.

Target calls by defining unlimited filters

Control the interval between calls, the number of times the dialer tries to reach a customer and other campaign settings.

Select the best potential numbers with intelligent filtering and actions, for example by specifying an area code or gender.

Eliminate unnecessary calls to customers who do not wish to be contacted, and to out-of bounds numbers such as emergency services, police stations and hospitals.

Assign the best agents to achieve specific campaign objectives based on sales, service or specific product knowledge.

Customize meaningful call scripts

Personalize contacts to suit different contexts
Increase up-selling and cross-selling success by guiding the agent through the call
Reduce training time
Improve consistency and quality of messages

Measure success with on-demand reports for specific campaigns

Track completed call backs, scheduled callbacks, and remaining numbers

Learn more

Learn how Reporting helps you make informed decisions.
Discover why Quality monitoring can help your agents achieve excellence.

Call 514.223.2581 North America 1.866.348.2581 or
email us at info@aheeva.com to learn more.

Bootcamp training
and certification

Aheeva CCS Training

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Benefits

Optimize agent productivity

Control all aspects of your outbound calls

Create the best prospect list for each campaign with built-in flexible filters and actions

Keep agents busy without leaving calls abandoned with multiple dialing methods

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