Remote management

Oversee your Contact Center while out of the office

Monitor your operations from everywhere with a PC or laptop and an Internet connection. All Aheeva CCS applications are Web-based, therefore, you can oversee productivity and make improvements remotely with a secure, access controlled, interface.

Get Tomorrow’s Answer Today

Optimize call flow: Create, add or modify outbound campaigns or inbound services
Improve sales results: Create or modify agents, groups of agents, calling lists, reports and quality monitoring schedules
Create quality: Evaluate calls, screens or e-mails
Oversee productivity: View work status of agents and adherence to established business practices
Identify new trends: View information in real time or print historical reports