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Call Center Software
Company Call Center Software Digium Products Partners
 
INBOUND
INBOUND
OUTBOUND
OUTBOUND
REPORTING
REPORTING
SOFTPHONE
SOFTPHONE
QUALITY MONITORING
QUALITY
MONITORING
REMOTE MANAGEMENT
REMOTE
MANAGEMENT
WORKFORCE MANAGEMENT
WORKFORCE
MANAGEMENT
PRODUCTS BENEFITS
PRODUCTS
BENEFITS

Reporting

Build business intelligence with detailed performance measurement.
Analyze your corporate data quickly and easily to assess the performance of your contact center on all levels and carry out short-term adjustments, midterm improvement or long-term vision.

Get Tomorrow’s Answer Today

  • Gain real-time visibility into key business metrics
  • Monitor key business activites like call center volumes
  • Create accurate and up to date sales and customer reports so you cazn make good operational decisions
All information about every aspects of your business; agents, groups, calls, campaign, line management, queues, adherence, is available in every details in the database. To help you save time, Aheeva offers 10 different proven reports you can choose from, depending on your priorities. Crucial data for contact centers is at the heart of each report. Aheeva’s experts could develop a specific report on demand.

Screenshots

Campaigns
Campaigns Screenshot
Agents
Agents Screenshot
Queues
Queues Screenshot
Script
Script Screenshot
Sites
Sites Screenshot

Aheeva Contact Center Suite 2.3
Reporting

  • View information in real time or select a precise time span to produce printed reports.

    Examples of standard information provided by the application in real time and in printed form once the information has reached the database:
    • The number of dials
    • The status of agents or campaigns
    • The number of processed records in a given calling list.
    • Real-time information available by teams, agents, agent groups, queues, performance and line management.
  • View on demand with on-line pie chart reports:
    • The current status of all the agents in a given group,
    • The records in a given calling list
    • The overall results of the connection attempts of a given service campaign. This feature abstracts the data as it is being collected, and showed live, on the CCS Manager.
  • Slave technology. Use slave server capabilities for large database requests.

Learn more



Call 514.223.2581 North America 1.866.348.2581 or
email us at info@aheeva.com to learn more.

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Benefits

Assess the productivity of every aspect of your call center based on complete data, real time or on printed reports

Discover new opportunities ahead of your competition by using sales history and trends

Pinpoint savings opportunities by analysing data