Day 1 - Class Begins at 9:00am

Architecture and overview of Aheeva CCS
Zaptel telephony drivers
Aheeva IP PBX
Install the Aheeva CCS RPM package
Running Asterisk

Day 2 - Class Begins at 9:00am

CCS Manager Overview
Installation and configuration of Aheeva CCS
Inbound Setup
Agents setup
Routing Scripts

Day 3 - Class Begins at 9:00am

Outbound Campaign setup
Predictive campaign setup
Broadcast campaign setup
Preview campaign setup

Day 4 - Class Begins at 9:00am

Review
Reports overview
Quality monitoring
Workforce adherence
Tracing and troubleshooting

Day 5 - Class Begins at 9:00am

Exam
Training evaluation