Training Delivered By Support Engineers

Education & training brought to you directly from the team that built the solution.

Formación educativa

Any new project of the AheevaCCS application can be complemented with our in-depth training (on-site or remote). Training covers all the solution features and typically takes five days. Upon completion of the training, the participants can take an exam and obtain a certification.

Aheeva also offers additional training on our entire range of products. These training sessions can be provided on your premises, on Aheeva’s premises or via our e-learning platform. Training programs are adapted according to the role of the participants (administrator, supervisor, agent…).

Overview

The training sessions can be given in French, English or Spanish.

  • 24h-assistance-4792_e646a9f4-d75b-48ee-9111-6fa942cf36ea
    Day 1

    Architecture and overview of AheevaCCS, Dahdi telephony drivers, Aheeva IP PBX, Install the AheevaCCS RPM package, Running Asterisk

  • timekeeping-5901_5329fe42-c6a6-4dde-bf82-cc5387ef3701
    Day 2

    CCS Manager Overview,Installation and configuration of AheevaCCS,Inbound Setup
    Agents setup, Routing Scripts

  • hot-dog-1219_a01c32be-075a-4097-94de-a103a0c77c19
    Day 3

    Outbound Campaign setup, Predictive campaign setup, Broadcast campaign setup, Preview campaign setup

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7
    Day 4

    Review, Reports overview, Quality monitoring, Workforce adherence, Tracing and troubleshooting

  • motorcycle-helmet-3292_a15f7d80-f9a5-4799-9bce-515a038a8500
    Day 5

    Exam, Training evaluation