AheevaCCS - Aheeva SoftPhone

For an optimal use of our solutions and to keep the cost of ownership down, we offer two software-based telephones: the Starphone, the main Aheeva softphone for Windows desktops; and the Aheevaphone, a light thin client softphone that runs in an Internet Explorer browser under Windows.

 

The Starphone provides:

- Cost savings on hard phones, you only need a Windows workstation and a USB headset.

- Minimalist, intuitive and efficient interface that remains permanently open on top of any other window on the agents' desktop.

- Able to support several VoIP protocols.

- Capacity to communicate call-related information to the agents (small messages scrolling on the Starphone, or automatic opening of a page in a Web browser which also allows the retrieval of additional information on the caller).
The benefits:
  • Choose the softphone that best suits your needs and according to your infrastucture resources.
  • Benefit from all the usual features of call control ( 3-way calling, call transfer, on hold feature, manual dialing, etc.) with the Starphone as well as the Aheevaphone.
  • Provide your agents with ergonomic tools.

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Optimize the use of the AheevaCCS solution with adapted tools.

 

 

Aheevaphone provides:

- Capacity to work with hard phones by separating the voice from the call control.

- Capacity for the agent to use this tool without any direct handling of the physical phone which will simply be used to transmit the voice.

- Possibility of using the softphone as a complete phone, the agent will only require a Windows workstation and a USB headset.

- Capacity to communicate call type information to the agents (small messages displayed on the Aheevaphone, or automatic opening of a Web page which also allows the retrieval of additional information on the caller).

Aheeva starphone

Aheeva starphone

Aheevaphone

Aheevaphone

Product sheet

For more information download the AheevaCCS SoftPhone Product Sheet
Download the document

 

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The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training.