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The Omnibrand, Omnichannel, Omnilocation Contact Center Solution

Don’t just settle for another contact center software when you can have a proven, innovative, and leading-edge solution from Aheeva to empower your Customer Experience.

Omnibrand

Promote you brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology.

Omnichannel

Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media.

Omnilocation

Whether you choose to have the Aheeva solution installed on premise on in your cloud, you can ensure the continuity of your service by having your CS representatives work on premise, relocate to another site, or simply work from home without additional infrastructure costs.

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The Aheeva Solution

A one-stop-shop for all your your Contact Center requirements without the need for third party software.

Inbound

The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers to the most qualified agent.

Outbound

Our Predictive dialer coupled with Answering Machine Detection boosts agents’ productivity while respecting regulations.

Omnichannel

Let customers use their favorite mean of communication whether by phone, SMS, Chat, Email, Facebook Messenger, Twitter, or WhatsApp.

Analytics

Display real-time metrics on rich Dashboards and a have a multitude of pre-built historical reports delivered right to your inbox.

Quality Management

100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.

Powerful Enterprise Features

The Aheeva Contact Center solution has all the features you need to run your operations smartly and efficiently.

Full Multi-Tenant

Host multiple clients in the same installation while insuring a strict separation between their data.

Flexible Integrations

A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.

ACD

A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent.

Interactive Voice Response (IVR)

Easily create self-service IVRs by connecting boxes with access to TTS, Speech Recognition, Databases, and REST APIs.

Skill-based Routing for Inbound and Outbound

Connect customers to the agents that are the most qualified to provide the best customer experience.

Support for Text-To-Speech

Integrations with Amazon and Google speech synthesis to quickly create audio file or play the text directly from IVRs.

Coaching & Monitoring

Call recordings, transcripts, and live monitoring, combined to evaluation forms, offer the ideal tool for coaching and training new agents.

Real-time Queues Statistics

Access statistics in real-time directly from IVRs to make smart decisions on calls routing and reacting to special events.

Click-to-Call

Place calls directly with a simple click from your favorite CRM, or web page, to an IVR, sales representative or support team.

100% Web-Based

All administrator and agent applications are available via a modern and appealing web-based interface.

Screen-Pop

Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.

Integration with a Diversity of Channels

Whether for calls, SMS or social channels, it is fast and easy to integrate with a new provider.

Powerful Enterprise Features

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Schedule a Demo & Experience Aheeva

Let us have a one on one call with you to explain the advantages of the Aheeva Contact Center Solution.

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