The Omnibrand, Omnichannel, Omnilocation Contact Center Solution
Don’t just settle for another contact center software when you can have a proven, innovative, and leading-edge solution from Aheeva to empower your Customer Experience.
Promote you brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology.
Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media.
Whether you choose to have the Aheeva solution installed on premise on in your cloud, you can ensure the continuity of your service by having your CS representatives work on premise, relocate to another site, or simply work from home without additional infrastructure costs.
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The Aheeva Solution
A one-stop-shop for all your your Contact Center requirements without the need for third party software.
The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers to the most qualified agent.
Our Predictive dialer coupled with Answering Machine Detection boosts agents’ productivity while respecting regulations.
Let customers use their favorite mean of communication whether by phone, SMS, Chat, Email, Facebook Messenger, Twitter, or WhatsApp.
Display real-time metrics on rich Dashboards and a have a multitude of pre-built historical reports delivered right to your inbox.
100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.
Powerful Enterprise Features
The Aheeva Contact Center solution has all the features you need to run your operations smartly and efficiently.
Host multiple clients in the same installation while insuring a strict separation between their data.
A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.
A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent.
Interactive Voice Response (IVR)
Easily create self-service IVRs by connecting boxes with access to TTS, Speech Recognition, Databases, and REST APIs.
Skill-based Routing for Inbound and Outbound
Connect customers to the agents that are the most qualified to provide the best customer experience.
Support for Text-To-Speech
Integrations with Amazon and Google speech synthesis to quickly create audio file or play the text directly from IVRs.
Coaching & Monitoring
Call recordings, transcripts, and live monitoring, combined to evaluation forms, offer the ideal tool for coaching and training new agents.
Real-time Queues Statistics
Access statistics in real-time directly from IVRs to make smart decisions on calls routing and reacting to special events.
Place calls directly with a simple click from your favorite CRM, or web page, to an IVR, sales representative or support team.
All administrator and agent applications are available via a modern and appealing web-based interface.
Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.
Integration with a Diversity of Channels
Whether for calls, SMS or social channels, it is fast and easy to integrate with a new provider.