• Aheeva, the successfull software for:

    Inbound and IVR

    Define business rules for call distribution

    Unlimited routing scripts

    Intuitive IVR

    Skills Based Routing

  • Aheeva, the successfull sotware for:

    Outbound and Predictive dialer

    4 dialing modes

    Unlimited number of filters and calling lists

    Create efficient routing scripts

    Measure your success with detailed reports

  • Aheeva, the successfull software for:

    Management and Performance

    Intraday and adherence solution

    Supervise in real-time locally or remotely

    Audio and Video recording

    Live monitoring

News

The Asterisk Business Conference Roadshow

Techday Asia Roadshow 2012 is the one and only Asterisk Enterprise Business Solutions Conference in Asia. At the Techday you meet with Industry leaders, manufacturers and solution specialist to get an update about the latest in Telecommunications and VoIP solutions. Most important: Techday Asia is business oriented and not technical, with a wide array of speeches about business solutions we are sure that it will be of interest and value to you.

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AMP chooses Aheeva to provide customer service

AMP, a subsidiary of the Lagardère Services group, chooses Aheeva to provide customer service.

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AheevaWFM : V1.1.0 now available!

Discover the features developed by Aheeva’s team to offer you a successful and simplified work force management

» Learn More

New Aheeva reseller partner for Ukraine and Russia

Aheeva is happy to announce the arrival of a new partner in its retailers' network in Europe: Supportio

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Aheeva reveals its new web-site!

Aheeva's team is pleased to introduce their new web-site.
Browse and discover in detail our complete range of products and services, good surfing!

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New Aheeva reseller partner for France

Aheeva is happy to announce the arrival of a new resale partner located in France: Senetis.

» Learn More

About Aheeva

Created in 2000, Aheeva is specialized in products and services within superior technological solutions for contact centers.

The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management...

These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available.

With AheevaCCS, you have the possibility to increase your contact center's return on investment, regardless of its size, to achieve a superior customer service, and to gain higher profitability.

» Our product in detail

» Partner Details

 

Our services

Thanks to a complete range of services, Aheeva backs you throughout the life cycle of its products.

From the initial implementation of the solution, to the optimization of your production, Aheeva will always be a reliable partner, paying full attention to all your requests.

Our teams guarantee you a quality support 24/7 and assist you in implementing the best practices for your call center.

» Our services in detail

Aheeva Technologie Inc.

Canada, Head office

1000 Saint-Antoine West
Suite 500 Montréal, Québec
H3C 3R7 Canada

Phone: +1 (514) 223 25
Fax: +1 (514) 281 5150

Email: info@aheeva.com

Write us

France

16 rue Jeanne Hachette
75015 Paris
France

Phone: +33 (0) 1 82 88 23 58
Fax: +33 (0) 1 73 00 20 29

Email: info@aheeva.com

Write us

 

Copyright 2012 © Aheeva.com

The Aheeva teams are specialized in the creation of products and services for contact centers. AheevaCCS solution provides you with the most advanced features for your inbound and outbound campaigns as well as management and scripting. The AheevaCCS customers benefit from effective tools for agent supervision as well as the possibility to managing quality in real-time and remotely and to analyze performance through detailed reports. AheevaWFM and AheevaHR solutions are dedicated to facilitating the management of your human resources dealing with planning, recruitment or agent life cycle analysis. Aheeva also benefits from a worldwide network of partners thanks to a high quality partners program. Always concerned with offering you the best backing, Aheeva also developed a whole palette of Professional Services to cover integration, support and training.