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Inbound calls: Seamlessly handle high call volumes
Transform your customer service operations with our Inbound Calls Contact Center Solution.Effortlessly manage high call volumes through intelligent call routing, ensuring every customerreaches the right agent. Personalize interactions with scripted guidance, empowering your agentsto provide exceptional service. Say goodbye to frustrating hold times with our Virtual On Holdfeature, designed to enhance the caller experience during times of extended wait giving callersthe convenience of hanging up without losing their position in the queue.
Outbound calls: Unleash your power with our Cloud-Enabled Predictive Dialer
Experience incomparable agent productivity as our cloud-based system optimizes outbound callswith lightning speed. By leveraging the agility of the cloud, our advanced technology dialsmultiple numbers simultaneously, ensuring your agents connect with live prospects swiftly andefficiently. With intelligent Answering Machine Detection seamlessly integrated into our cloudsolution, your agents can focus solely on engaging with valuable leads, maximizing theirproductivity and driving exceptional results.
Customer interaction Platform: A Contact Centre to Empower your customers’ choice
Explore the transformative power of Aheeva’s Cloud Services for an omnichannel customer experience. Our solution is designed to empower you in supporting your customers seamlessly across various channels. From traditional voice calls to the ever-evolving landscape of email, SMS, webchat, video, and social messaging apps, our platform ensures a consistent and interconnected customer journey. With Aheeva, each customer's history and interactions transcend channel boundaries, enabling you to deliver extraordinary customer experiences. Embrace the future of customer engagement and unlock unparalleled customer satisfaction now.
Aheeva Analytics: Unlocking operational excellence
Enhance the efficiency of your Contact Center operations with the power of data-driven decision-making. Aheeva Analytics provides a comprehensive suite of real-time and historical reporting tools, enabling administrators to access valuable insights for optimized performance. Capture and analyze inbound and outbound communication events, including dispositions, resolutions, sales results, and customer hang-ups due to delays. With customizable dashboards, track key metrics like queued calls, agent availability, abandon rates, service level, and average call handling time in real time. Alternatively, leverage our pre-built reports, tailored to your administrators' needs, with automated delivery to their inbox for seamless access to critical information.
