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Inbound Solutions From Aheeva

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Technical Details

Why Choose Aheeva

The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers tothe most qualified agent.

The Aheeva Inbound, with its intuitive Routing Scripts builder, is the ideal tool to implement intelligent interactive self-serving systems and route the customer to the most qualified agent for assistance. And when hold times get long, callers have the option to hangup while retaining their position in the waiting queue and the Aheeva system will call them back thanks to our Virtual OnHold.

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Main Features

Our Inbound Call Center Solution is meticulously designed to cater to diverse business requirements while ensuring seamless customer experiences. Key features include

Automatic Call Distribution (ACD) Systems

The system employs advanced algorithms to intelligentlydistribute incoming calls to the most suitable available agent, optimizing response times andresource utilization.

Interactive Voice Response (IVR)

A customizable IVR system guides callers through predefined options, allowing for self-service and routing to the appropriate agent based on their needs.

Skills-Based
Routing

Calls are directed to agents with specialized skills relevant to the caller's query, ensuring efficient problem resolution and customer satisfaction.

Real-time Monitoring and Reporting

Supervisors gain insights into call queues, agent performance, and overall call center metrics through real-time dashboards and comprehensive reports.

CRM Integration

Integration with Customer Relationship Management (CRM) systems empowers agents with contextual customer information, facilitating personalized interactions and informed decision-making.
Architecture

Aheeva’s Inbound Call Center Solution is built upon a robust architecture that ensures reliability, and security.

Cloud-based Infrastructure

Leveraging cloud technology enables rapid scalability, enabling businesses to effortlessly accommodate fluctuations in call volume

Redundancy and Failover

The system incorporates redundancy and failover mechanisms to mitigate downtime risks, assuring uninterrupted service availability.

Security
Measures

Industry-standard encryption protocols and access controls safeguard sensitive customer data, ensuring compliance with data protection regulations.

For Inquiries or Further Information

Pease contact our dedicated team to explore how our Inbound Call Center Solution can cater to your organization's unique needs.

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