Outbound Solutions

Technical Details

Why Choose Aheeva

The Aheeva Outbound solution is the ideal engine for automatically reaching your customer whether by running Broadcast Campaigns that initiate large number of calls, or using our Predictive Dialer coupled with our Answering Machine Detection to minimize the agents’ waiting time between calls while respecting telemarketing rules and regulations. In addition, the Aheeva Outbound offers Progressive and Preview dialing modes, ideal for B2B communications where the agent can get familiar with the customer’s information prior to dialer initiating the call.

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Main Features

Aheeva’s Outbound Call Center Solution is designed to empower businesses with the tools they need for effective outbound communication. Key features include

Predictive
Dialing

The system utilizes advanced algorithms to predict agent availability and connect them with live leads, optimizing agent productivity and reducing idle time.

Campaign
Management

Administrators can create, schedule, and manage outbound campaigns with ease, defining target audiences, call scripts, and performance metrics

Call
Scripting

Customizable call scripts ensure consistent messaging and enable agents to deliver compelling and accurate information during outbound interactions.

Compliance
Tools

Built-in compliance features ensure adherence to regulatory guidelines, such as Do-Not-Call lists and consent management for customer data usage.

Real-time
Analytics

Supervisors can monitor campaign progress, agent performance, and key metrics through real-time dashboards and comprehensive reports

Architecture

Aheeva’s Outbound Call Center Solution is underpinned by a robust architecture that guarantees reliability, and security.

Cloud-Based Infrastructure

Leveraging cloud technology empowers businesses to swiftly scale resources as needed, accommodating varying call volumes and campaign sizes.

Redundancy and High Availability

The solution incorporates redundancy and high availability measures to minimize downtime risks, ensuring uninterrupted campaign execution.

Security
Measures

Industry standard encryption and access controls safeguard sensitive customer information, ensuring compliance with data protection regulations.

Integration
APIs

Well-documented APIs facilitate seamless integration with existing systems, enabling data synchronization and streamlined workflows.

Load
Balancing

Load balancing mechanisms distribute campaign traffic across available resources, optimizing system performance for efficient campaign execution.

Outbound Solutions From Aheeva

Why Choose Aheeva

Benefit now from our 3 free months offer

Aheeva’s Outbound Call Center Solution is designed to empower businesses with the tools they need for effective outbound communication. Key features include

Predictive
Dialing

Campaign
Management

Call
Scripting

Compliance
Tools

Real-time
Analytics

Aheeva’s Outbound Call Center Solution is underpinned by a robust architecture that guarantees reliability, and security.

Cloud-Based Infrastructure

Redundancy and High Availability

Security
Measures

Integration
APIs

Load
Balancing

For Inquiries or Further Information

Outbound Solutions From Aheeva

Why Choose Aheeva

Benefit now from our 3 free months offer

Aheeva’s Outbound Call Center Solution is designed to empower businesses with the tools they need for effective outbound communication. Key features include

PredictiveDialing

CampaignManagement

CallScripting

ComplianceTools

Real-timeAnalytics

Aheeva’s Outbound Call Center Solution is underpinned by a robust architecture that guarantees reliability, and security.

Cloud-Based Infrastructure

Redundancy and High Availability

SecurityMeasures

IntegrationAPIs

LoadBalancing

For Inquiries or Further Information

Predictive
Dialing

Campaign
Management

Call
Scripting

Compliance
Tools

Real-time
Analytics

Security
Measures

Integration
APIs

Load
Balancing