Aheeva AI Assist

Real-time transcription, summaries, sentiment and intent—plus an open AI framework that lets you plug in Google CCAi, OpenAI, AWS, or any third-party model.

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Overview

Why Choose Aheeva AI Assist

Give every agent instant insight without adding extra screens. AI Assist listens, understands and summarises each interaction while your Aheeva AI Framework keeps you in control—swap-in best-of-breed AI services today and tomorrow, all under the same licence and UI.

Main Features

Live & Batch Transcription

Neural speech-to-text across 120+ languages fuels searchable records and live guidance.

One-Click Summaries

Instant recap of issues, resolutions and next steps populates wrap-up notes automatically.

Intent & Sentiment Detection

Classifies caller purpose and mood mid-conversation, triggering next-best actions or supervisor alerts.

Knowledge Suggestions

Pulls the most relevant article or macro so agents answer accurately, faster.

Auto-QA & Compliance Scoring

Scores every call, flags outliers and surfaces coaching clips—no more random sampling.

Bring-Your-Own-AI with Aheeva AI Framework

Open connectors for Google CCAi, OpenAI GPT, AWS Transcribe/Comprehend (or any REST endpoint) let you mix and match engines per queue or language without re-coding.

Ultimately, all the above advantages contribute to improved customer satisfaction by enabling more personalized, efficient, and consistent service.

Architecture Highlights

Event-driven micro-services—scales from tens to thousands of concurrent calls.
Pluggable inference layer—hot-swap ASR, NLU or LLM providers via config.
Data privacy controls—on-prem, private cloud or Aheeva Cloud; encryption in transit and at rest.
Webhook & API output—push transcripts, summaries and scores to CRM, BI or WFM in real time.