The Aheeva Solution: An Overview

Our Solution

• Aheeva Solution offers a holistic array of features to make sure your operations areoptimized.
• The platform provides a performant queueing mechanism that ensures the distribution of calls, emails, chats, SMS, or social media to the qualified agent.
• Access to statistics in real-time directly from IVRs to make smart decisions.
• Connect customers to the agents that are the most qualified to provide the best customer service with our Skill-based Routing for Inbound and Outbound.
• Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.
• Place calls directly with a simple click from your favorite CRM or web. Make the most out of call recordings, transcripts and live monitoring, combined with evaluation forms, to offer the ideal tool for coaching and training new agents.
• Benefit from the flexible integrations effortlessly with your existing systems, such as CRM platforms, customer databases, and analytics tools. This integration fosters a unified ecosystem, enabling a holistic view of customer interactions and driving personalized experiences.