Aheeva Conversational AI Agent
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Schedule >Aheeva delivers AI Voice Agents that operate inside the contact center, with safe escalation to agents, full reporting, enterprise-grade security, and complete customer context
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Purpose-built AI voice bots designed to solve high-volume contact center challenges
Inbound Call Automation
Automate inbound interactions with natural, conversational AI that understands caller intent and responds in real time.
Handle FAQs, appointment scheduling, account inquiries, order status, and payment processing - instantly and accurately.
Outbound Campaigns
Launch intelligent outbound voice campaigns that engage customers proactively and at scale.
Automate appointment reminders, payment notifications, collections outreach, surveys, service updates, and follow-ups — while adapting messaging dynamically based on customer responses.
After-Hours & Overflow Coverage
Extend service availability beyond standard business hours and during peak demand periods - without increasing headcount.
Provide 24/7 support for common requests, emergency routing, and priority handling. During high-volume spikes, AI voice bots manage overflow calls seamlessly, reducing abandonment rates and protecting customer experience.
Smart Escalation
Ensure a seamless transition from automation to human support when complexity or sensitivity requires it.
Aheeva AI voice bots intelligently detect escalation triggers, such as sentiment shifts, complex inquiries, or compliance requirements, and transfer calls to live agents with full conversational context and captured data.
Custom Voice & Tone
Design a voice experience that reflects your brand personality and customer expectations.
Select voice style, pacing, tone, and delivery, whether professional, friendly, empathetic, authoritative, or conversational.
Conversation Flow Control
Maintain full control over how conversations unfold.
Build structured workflows for compliance-driven environments or deploy dynamic, intent-based call paths that adapt in real time. Define logic, escalation triggers, validation steps, and business rules to ensure every interaction aligns with operational objectives.
Brand-Aligned Language
Ensure every interaction speaks your organization’s language.
Customize greetings, terminology, phrasing, and messaging to match your industry, regulatory requirements, and internal standards. Incorporate product names, policy terms, and customer-specific language to deliver a seamless brand experience.
Multi-Language Support
Deliver consistent experiences across regions and customer segments.
Deploy AI voice bots that communicate fluently in multiple languages and dialects while maintaining tone, clarity, and contextual accuracy. Support global operations without duplicating infrastructure or increasing staffing complexity.
Design a voice experience that reflects your brand, tone, and customer expectations
More than AI voice technology - Aheeva partners with you to continuously improve performance, customer experience, and operational outcomes
Continuous Optimization
AI voice success isn’t a one-time deployment - it’s an evolving strategy.
Aheeva works alongside your team to continuously refine call flows, improve containment and engagement rates, and enhance intent recognition accuracy. Through ongoing analysis and performance reviews, we identify opportunities to streamline interactions, reduce friction, and increase automation effectiveness.
Sentiment & Intent Insights
Turn conversational data into actionable intelligence.
Aheeva provides deep visibility into caller intent, sentiment shifts, and behavioral trends across interactions. Understand why customers are calling, where friction occurs, and how service patterns evolve over time.
Enterprise-Grade Support
Technology is only part of the equation - expertise makes the difference.
Backed by experienced contact center and CX professionals, Aheeva provides ongoing strategic guidance, performance reviews, and optimization support. From implementation to long-term evolution, we ensure your AI voice solution remains aligned with your operational goals and customer expectations.
