Flexible, AI‑Powered
Contact Centre Platform

Flexible deployment, flexible licensing, smiling customers

that’s Aheeva Flex with AI

Trusted Partners

AI Assist & Bots

Real‑time transcription, sentiment & intent detection plus knowledge‑base and conversational bots that automate tasks and elevate every interaction.

Omnichannel & Customer Journey

Voice, email, chat, social and more — all channels in one view, complete with a full customer journey timeline for true, context‑rich service.

Flexible Deployment & Licensing

Cloud, on‑premise or hybrid. Choose subscription, on‑demand or perpetual models to match your business and budget.

Total Customer Engagement

Deliver consistent, high-quality service across every customer channel.

Customer Success Stories

Since 2006, Softnet Technologies has earned its place as Tanzania’s go-to ICT integrator, wiring everything from IP networks to ISO-9001-certified contact- centre suites. When our regional clients began demanding 24/7, omni-channel support, legacy PBXs proved too rigid and costly to scale. Aheeva’s flexible deployment model changed that overnight. We run a private-cloud instance in Dar es Salaam to stay inside Tanzanian data-sovereignty rules, while agents connect with nothing more than a browser and headset. The WebRTC footprint cut onboarding from weeks to days, and built-in network health alerts keep voice quality solid—even on patchy links.With Aheeva Flex, we have scaled up our customers base from just 10 Agents seats to over 500 seats Countrywide and all our clients are happy and satisfied with Aheeva Flexible Contact Center Solution
Israel Nhayo
Customer Experience Executive,
SoftNet Technologies Limited
“Aheeva is a complete solution for a contact center operation, which in addition to being flexible and meeting different operational needs, demonstrates to be an extremely stable and reliable platform, essential attributes for any operation. We are proud to hear constant compliments from our customers about the features and reliability of the Aheeva Solution.”
Claudio Miraldo
Manager, VirtualCCS
As distributors, we consider Aheeva as a business platform that provides solutions in the market and in the cloud due to its interoperability and mobility capacity, being multichannel and robust. During these 7 years of working with the brand, we have seen how it has consolidated as a Contact Center platform, being a platform for monitoring centers, medical care centers, collection operations, among others.
Victor Martinez
Manager
We have worked with Aheva since 2008 and we have grown along with the platform, we have seen great changes in recent years, which has allowed our clients to have greater productivity and attention for their clients through its different communication channels, Aheeva It has allowed growth in the Call Center branch of different branches or sectors such as Hotels, financials, communications, etc. In conclusion, we consider the Aheeva platform as an accessible and complete tool for the operation of a Call Center.
Armando Cid
COO

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