Since 2006, Softnet Technologies has earned its place as Tanzania’s go-to ICT integrator, wiring everything from IP networks to ISO-9001-certified contact- centre suites. When our regional clients began demanding 24/7, omni-channel support, legacy PBXs proved too rigid and costly to scale. Aheeva’s flexible deployment model changed that overnight. We run a private-cloud instance in Dar es Salaam to stay inside Tanzanian data-sovereignty rules, while agents connect with nothing more than a browser and headset. The WebRTC footprint cut onboarding from weeks to days, and built-in network health alerts keep voice quality solid—even on patchy links.With Aheeva Flex, we have scaled up our customers base from just 10 Agents seats to over 500 seats Countrywide and all our clients are happy and satisfied with Aheeva Flexible Contact Center Solution

“Aheeva is a complete solution for a contact center operation, which in addition to being flexible and meeting different operational needs, demonstrates to be an extremely stable and reliable platform, essential attributes for any operation. We are proud to hear constant compliments from our customers about the features and reliability of the Aheeva Solution.”

As distributors, we consider Aheeva as a business platform that provides solutions in the market and in the cloud due to its interoperability and mobility capacity, being multichannel and robust. During these 7 years of working with the brand, we have seen how it has consolidated as a Contact Center platform, being a platform for monitoring centers, medical care centers, collection operations, among others.

We have worked with Aheva since 2008 and we have grown along with the platform, we have seen great changes in recent years, which has allowed our clients to have greater productivity and attention for their clients through its different communication channels, Aheeva It has allowed growth in the Call Center branch of different branches or sectors such as Hotels, financials, communications, etc. In conclusion, we consider the Aheeva platform as an accessible and complete tool for the operation of a Call Center.